Amazon · 2 months ago
Manager, Customer Success Specialist, Connect Specialty Sales
New York, New York, USA
Full-time
Onsite
Senior Level
$152K/yr - $263K/yr
7+ years expAmazon Web Services (AWS) is one of Amazon’s fastest growing businesses, and they are seeking a Manager for their Customer Success Specialist role. This position involves guiding AWS customers through their multi-year journey to the cloud, ensuring effective collaboration among AWS teams to deliver successful outcomes for customers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Helping guide AWS customers along their multi-year journey to the cloud
Ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
Leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption
Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey
Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations
Translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones
Manage cadence by leading the reporting and tracking functions along the way
Execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customer’s cloud journey
Think big, invent and take ownership on customer challenges
Proactively help solve the customer’s challenges through new ideas, tools and mechanisms
Evangelize AWS services and influence customers for adopting them
Qualification
Required
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
Knowledge of distributed applications and the engineering lifecycle from conception to delivery
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience in large-scale IT deployment or programming
Preferred
Experience implementing AWS/cloud services
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Experience managing large technical programs, particularly at high growth startups or large enterprises
Experience working in a sales organization
Benefits
A full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
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2026-01-09
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