RESPEC · 2 months ago
Tier III Help Desk Support (Jr. Sys Admin)
Albuquerque, NM, USA
Full-time
Onsite
Entry, Mid Level
2+ years expRESPEC is a 100% employee-owned company that tackles complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. The Junior System Administrator will provide advanced end-user and workstation/server support for complex issues, troubleshoot across various operating systems, and collaborate with security and engineering teams to ensure exceptional customer service and timely ticket resolution.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues
Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs
Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems
Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation
Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices)
Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners
Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries
Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements
Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful)
Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities
Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance
Support inventory and asset management, property accountability, and equipment tracking
Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled
Qualification
Required
2–4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks
Working knowledge of Windows 10/11 and Windows Server basics; familiarity with macOS and Linux/Unix administration
Experience with Active Directory/Azure AD (user/group administration, basic GPO management)
Experience with endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar)
Experience with ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support
Experience with network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity
Excellent customer service, written documentation, and verbal communication skills
Ability to work onsite full time in a secure environment and follow strict procedures
Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance
Preferred
Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings
Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts)
Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks
Company
RESPEC
RESPEC is a geoscience, engineering, data, and integrated technology solutions for major industry sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Todd Kenner
President / CEO
Phil Welling
Chief Financial Officer
Recent News
2025-11-10
Company data provided by crunchbase