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A. Duie Pyle, Inc. · 2 months ago

Seasonal Warehouse Customer Service Representative

Westfield, MA

Part-time

Onsite

Entry Level

1+ years exp

A. Duie Pyle, Inc. is seeking a Seasonal Warehouse Customer Service Representative to interact with customers and resolve inquiries. The role involves scheduling shipments, coordinating communications, and ensuring accurate billing while meeting performance standards.

Transportation

Responsibilities

Scheduling pickups, tracing shipments, providing shipments ETAs, rate quotes, and/or freight charges

Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues

Scheduling delivery appointments and handle re-consignments

Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments

Ensuring the accurate billing of shipments

Compiling and delivering custom reports; performing daily audits of reports

Documenting all customer interactions for follow up and record keeping purposes

Assisting customers with “My Pyle” registration and utilization of our web site

Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” % Contacts per Hour)

Qualification

Customer service experienceWarehouse Management SystemsMS Office proficiencyAttention to detailTask prioritizationTeamwork

Required

Experience in a fast paced work environment; strong attention to detail

Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills

Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team

Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays