TalentCollyde · 2 months ago
Network Operations Engineer (Tier 3).
United States
Full-time
Remote
Mid, Senior Level
3+ years expTalentCollyde is seeking a Network Operations Engineer (Tier 3) who will serve as a senior-level technical resource specializing in IT infrastructure. This role involves diagnosing and restoring production services, mentoring Tier 2 Engineers, and ensuring the stability of IT environments while maintaining Service Level Agreements (SLAs).
Staffing & Recruiting
Responsibilities
Resolve complex service-impacting incidents and escalate critical issues as needed
Collaborate with Operations Management, Directors, and the CSIRT (Computer Security Incident Response Team) to ensure rapid incident resolution and service continuity
Monitor IT infrastructure performance, proactively identifying and mitigating potential service disruptions
Provide mentorship and technical guidance to Tier 2 Engineers and support teams
Perform in-depth troubleshooting, isolation, and analysis of IT service problems
Develop and execute network capacity and performance plans to ensure scalability and reliability
Coordinate and validate the introduction of new IT services, technologies, and managed elements into production
Create and maintain acceptance criteria, proactive monitoring, and management standards for new services
Utilize advanced diagnostic and network management tools for fault, configuration, and performance monitoring
Interface with customers to coordinate network changes, schedule maintenance windows, and manage the Change Management process
Maintain detailed and accurate records in problem and inventory control databases
Stay current with emerging technologies and industry best practices relevant to network and systems operations
Qualification
Required
Must be able to pass background checks
Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
Minimum of 3 years of experience with network administration tools, systems, and hardware
3–5 years of hands-on experience administering Windows, UNIX, or Linux servers in networked environments
VMware VCP6+ (DCV or CMA) certification required
Cisco and/or Arista experience required (Arista CVP strongly preferred)
Advanced knowledge of BGP, routing, and switching
Preferred
Strong proficiency in IT infrastructure technologies, including routers, switches, WAN/LAN, VoIP, and other internetworking components
Hands-on experience with Windows Server (2012+), UNIX, Solaris, and AIX environments
Working knowledge of databases and RDBMS platforms such as Oracle, SQL, and Lotus Notes
Deep understanding of TCP/IP networking, routing protocols, and transport layers (UDP, TCP)
Expert-level experience configuring and managing Netrio Omnicenter
Proficiency with fault management and network performance tools (e.g., Sniffer, RMON)
Familiarity with escalation, incident, and change management processes
Strong knowledge of network performance analysis, capacity planning, and optimization strategies
Experience with network and security monitoring technologies including IPDS (TrendMicro, Snort, Cisco, Dragon, etc.)
Working knowledge of SIEM platforms (e.g., McAfee ESM, QRadar, ArcSight, MARS, Manhunt)
Experience integrating with security appliances, proxies, gateways, and related technologies
Ability to provide technical leadership and mentorship within cross-functional teams
Strong written, verbal, and interpersonal communication skills
Understanding of common network-based threats, vulnerabilities, and mitigation strategies (malware, DDoS, buffer overflows, etc.)
Proficiency in automation tools such as Python and Ansible is a plus
Company
TalentCollyde
#1 Talent Platform for Agencies We're more than a talent platform; we're your partner in strategic growth.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase