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Hilb Group · 10 hours ago

Personal Lines Account Manager

Roseland, NJ

Full-time

Onsite

Mid Level

$70K/yr - $100K/yr

3+ years exp

Hilb Group is a service-driven organization that values its associates and promotes professional development. They are currently seeking a motivated Personal Lines Account Manager to manage client relationships and handle inquiries related to insurance coverages and policy changes.

Customer ServiceFinancial ServicesInsurance

Responsibilities

Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance

Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business

Handle billing, service and endorsement requests and process necessary paperwork associated with requested

Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship

Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary

Maintain knowledge of all company systems and offerings

Qualification

P&C insurance experienceCustomer service skillsSales experienceAMS360 knowledgeListening skillsQuestion-based sellingInterpersonal skillsDecision makingTime managementCommunication skills

Required

3+ years of experience in customer service and/or sales in the P&C insurance industry

Strong interpersonal skills and ability to effectively communicate via phone or email

Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques

Self-directed with good decision making and time management skills

Proficient PC skills; knowledge of insurance software including AMS360

Benefits

Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

Company

Hilb Group

Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency.

Founded in 2009

Richmond, Virginia, USA

1001-5000 employees