FTS Group ยท 2 months ago
Technical Customer Service Associate
Buffalo, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrFTS Inc is a growing company in the dental and healthcare products industry, seeking a detail-oriented and customer-focused professional. The role involves providing customer support, processing orders, and assisting clients with product usage questions and troubleshooting.
AnalyticsInformation TechnologyProject Management
Responsibilities
Answer incoming customer calls and route to the appropriate department or team member
Provide product knowledge and order assistance to customers
Process and enter customer orders accurately into the system
Assist with navigating the company website and online ordering tools
Support clinical customers with product usage questions and troubleshooting via phone and email
Coordinate literature requests and provide product information as needed
Track and locate customer shipments, replacements, or returns
Collaborate with Sales and Customer Service Management on special projects and initiatives
Qualification
Required
Previous experience in a customer service or call center environment required
Strong communication, computer, and data entry skills
Ability to multitask and work independently in a fast-paced setting
Ability to sit for extended periods and perform computer-based work
Manual dexterity for data entry and handling documents
Occasional lifting of up to 20 lbs
Preferred
Experience with product-based or technical customer support preferred
ERP/CRM or Salesforce experience a plus
Background or education in dental or healthcare fields highly desirable
Benefits
Dental insurance
Health insurance
Vision insurance
Company
FTS Group
FTS Group is a leading business software provider in Central and Eastern Europe, enabling large and mid-sized organizations to scale faster through intelligent digital transformation.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase