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NeoPollard Interactive · 2 months ago

KYC Analyst

United States

Full-time

Remote

Entry Level

1+ years exp

NeoPollard Interactive is an award-winning supplier of iLottery solutions in North America. They are seeking a KYC Analyst to support identity verification processes, ensuring compliance with KYC/AML requirements and maintaining a secure player base.

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Responsibilities

Review and verify customer documents (e.g., driver’s license, passport, utility bills) to validate identity and/or source of funds

Escalate high-risk cases and potential fraud to relevant teams (Fraud, AML, Risk)

Perform enhanced due diligence (EDD) and ongoing monitoring for PEPs and high-risk accounts

Ensure all KYC documentation is collected, verified, and stored in compliance with FINCEN, FINTRAC, BSA, and local regulatory standards

Support internal and external audits or inspections

Collaborate with Support and Risk teams to resolve customer-facing KYC issues

Other duties as assigned

Qualification

KYC compliance experienceIdentity verification toolsThird party monitoring softwarePrivacy laws understandingAttention to detailCrisis managementCommunicationCross-functional collaborationReliability

Required

1–2 years of KYC or compliance operations experience

Familiarity with U.S. and Canadian identity documents and verification tools

Strong attention to detail and ability to spot forged or manipulated documents

Experience working with third party monitoring software or similar tools

Understanding of privacy laws and audit requirements in both jurisdictions

Strong communication and cross-functional collaboration experience

The ability to escalate as necessary for confirmation of solutions or other options as needed

The ability to stay calm during times of crisis

Reliably delivers high quality work with strong attention to accuracy and detail

High level of productivity and output

Consistent and impeccable reliability due to high priority tasks to be completed within scheduled deadlines

Must have quiet and private workspace to work remotely

Benefits

Comprehensive Health, Vision, and Dental Insurance

Life Insurance & AD&D Insurance

401K Savings & RRSP Program

Paid Vacation and Personal Time

Wellness and Employee Assistance Program (EAP) from Ulliance Life

Company-Provided Laptop and Cellphone

Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)

Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service

Paid Parental Leave Program