MyEyeDr. · 2 hours ago
Eyewear Customer Service/Sales Advisor
Leesburg, VA
Full-time
Onsite
New Grad, Entry LevelMyEyeDr. is a high-growth, premier healthcare company focused on delivering exceptional, personalized vision care to patients. The Eyewear Customer Service/Sales Advisor plays a vital role in providing personalized eyecare, assisting patients with eyewear selection, and delivering outstanding customer service while achieving sales goals.
Hospital & Health Care
Responsibilities
Provide patients with exceptional customer service by understanding and advising the patient’s needs
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
Provide patients with comprehensive explanation of insurance benefits
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
Collaborate with doctor(s) and team members to provide seamless patient experience
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
Participate in other office duties as assigned
Qualification
Required
Provide patients with exceptional customer service by understanding and advising the patient's needs
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
Provide patients with comprehensive explanation of insurance benefits
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
Collaborate with doctor(s) and team members to provide seamless patient experience
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
Participate in other office duties as assigned
A proactive approach to problem solving with an entrepreneurial spirit
Willing to learn about industry, product, and services
Ability to sell with a desire to meet office goals with a 'can do' attitude
Friendly, caring, and patient-centric person who thrives in a fast-paced environment
Team player who is willing to collaborate to provide the best patient experience
Preferred
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
Benefits
Comprehensive benefits package including medical and dental coverage
Tax-free savings plans
Life insurance
Vision coverage
Associate discounts on our products
401(k) with competitive company match
Accrue PTO and paid holidays from day one
Company
MyEyeDr.
MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dianne Hooks
Statesboro General Manager, Licensed Dispensing Optician, CEO Ambassador Circle.
Mary Davis
General Manager, CEO Ambassador
Recent News
Help Net Security
2025-08-19
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