Garmin · 2 months ago
Product Support Specialist - Fitness
Tucson, Arizona
Full-time
Onsite
New Grad, Entry LevelGarmin International is seeking a full-time Product Support Specialist - Fitness in Tucson, AZ. In this role, you will provide basic technical customer support for Garmin’s consumer products, engaging with customers through various communication channels and ensuring timely resolution of their concerns.
Consumer ElectronicsConsumer GoodsElectrical DistributionElectronics
Responsibilities
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
Become knowledgeable in the specifications, capabilities and operation of Garmin products
Remain current on changes in policies, procedures, and product offerings
Complete tasks and/or projects of basic complexity within defined process accurately and timely
Thoroughly document work in an organized and timely manner
Work a consistent and reliable schedule as identified by management
Provide support to Garmin customers in designated language – French/Portuguese/Spanish
Demonstrate international cultural awareness
Transcreate basic knowledge articles and FAQ’s
Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience
Develop product knowledge across multiple segments
Possess a fundamental understanding of the social media channels
Consistently communicate with accounting department to resolve issues related to orders
Demonstrates ability to find creative solutions to order and exchange questions
Performs troubleshooting of tasks on issues reported by various departments such as transportation issues and returns
Answer mildly complex questions from Product Support on order issues and entry questions
Review problem orders and notify customers of any issues or delays
Basic knowledge of key systems
Qualification
Required
High School Diploma or GED
Demonstrated interest for the product segment and interest in developing product knowledge
Demonstrated customer service expertise
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
Demonstrated reliable and predictable attendance
Demonstrated computer skills and ability to navigate multiple screens
Preferred
Fluency in Spanish, Portuguese and/or French languages in addition to English
Benefits
This position is eligible for Garmin's benefit program.
Company
Garmin
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989.
Founded in 1988
10001+ employees
H1B Sponsorship
Garmin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (61)
2023 (40)
2022 (85)
2021 (85)
2020 (76)
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-04Acquired
Leadership Team
Doug Boessen
Chief Financial Officer and Treasurer
Amber Morgan
Global Partnerships & Engineering Business Development
Recent News
TechRadar.com
2025-10-07
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