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Didi Hirsch Mental Health Services · 3 hours ago

Help Desk Technician I

Culver City, CA

Full-time

Onsite

Entry Level

$21.38/hr - $24.60/hr

2+ years exp

Didi Hirsch Mental Health Services is a nonprofit organization that provides mental health and substance use services. The Help Desk Technician I will respond to staff inquiries regarding computer software and hardware issues, ensuring efficient solutions and supporting the Help Desk knowledgebase system.

Health CareMedicalMental HealthNon ProfitWellness

Responsibilities

Troubleshoots problems using email, telephone, and remote support tools

Documenting trouble calls in Helpdesk Ticketing System

Travel to remote sites to provide in person support for users

Active directory user management and Microsoft 365 user management

Windows 10 troubleshooting, configuration, and support

Phone System and Web Conference configuration and support

Printer, scanner, and other hardware and peripheral support

Creates and distributes software images

Helps to maintain physical inventory of all IT Assets

Maintains current subject matter knowledge through continuing education and certifications

Works with Level II techs on projects, training, and support

Maintains a high level of satisfaction and professionalism

Other duties as assigned

Qualification

Help Desk supportActive Directory managementMicrosoft 365 managementWindows 10 supportTroubleshooting skillsCustomer serviceOrganizational skillsInterpersonal skillsProblem-solving skills