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DSS, Inc. · 2 months ago

Clinical Analyst I - JH

Tampa, FL, USA

Full-time

Onsite

Entry Level

$60K/yr - $75K/yr

1+ years exp

DSS, Inc. is a leader in healthcare software innovation, serving public and private healthcare organizations across the nation. As a Clinical Analyst I, you will support clients by providing expert assistance with DSS and partner software applications, ensuring seamless clinical workflows.

Enterprise SoftwareInformation ServicesInformation TechnologySoftwareTraining

Comp. & Benefits

Responsibilities

Respond to multi-channel client requests (phone, email, chat, ticketing system) for EHR/EMR application support

Diagnose and resolve complex issues related to clinical applications, configuration, and data

Document and maintain training materials, support guides, and knowledge base articles

Troubleshoot and resolve system interface issues (labs, diagnostics, practice management)

Collaborate cross-functionally to reproduce, escalate, and resolve issues efficiently

Provide timely updates and communicate resolutions to clients and stakeholders

Adhere to Standard Operating Procedures and Service Level Agreements

Contribute to process improvements and feedback loops for enhanced service delivery

Qualification

Analytical skillsTechnical troubleshootingProblem-solving skillsMicrosoft Office proficiencyEHR data analysisHL7 knowledgeHIPAA knowledgeClinical workflow knowledgeLaboratory processes knowledgeClient-facing skillsCommunication skillsTeam collaborationTime management

Required

Possesses analytical and problem-solving skills

Has the ability to sense the importance or impact of issues and situations and take appropriate actions

Works from an organizational perspective as well as independently and as a contributing team member

Possesses excellent listening skills and a commitment to communicating in a clear, concise, and timely manner

Organizes time effectively while identifying barriers to progress, proposing solutions, and setting priorities

Possesses proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed

Is able to diffuse potentially confrontational situations with clients and stay focused on addressing the issue

Has verifiable proficiency in Microsoft Office Products (Word, Excel, Outlook)

Handles large volumes of email (approximately 25 to 50 emails daily)

Is skilled in collecting, analyzing, and summarizing EHR data

Uses industry knowledge to identify and obtain resources and/or services needed to assist others

Has knowledge of industry casework, theory, technique, and application

Exhibits knowledge of the theories, dynamics, and factors underlying clinical processes

Moderate knowledge of concepts, principles, and practices in the various elements of clinical workflow

Moderate knowledge of labs and lab testing processes

Has knowledge of, and skill in, interpretation and application of clinical terms and workflow

High School Diploma or GED

1+ years of working experience in a hands-on clinical work role, in one or more areas of: Pharmacy, Laboratory, Microbiology, Inpatient, Outpatient, Acute Healthcare, Health Department, Behavioral Health, Infection Prevention, Dialysis or Health Informatics

ITIL 4 Foundation Certification (attained within first 90 days of employment)

At least one of the following: Certified Pharmacy Tech (CPht), Registered Pharmacy Tech (RPht), Medical Laboratory Tech (MLT), Certified Hemodialysis Technician (CHT), Certified Clinical Hemodialysis Technician - Advanced (CCHT-A), Similar related field(s) or equivalent experience and/or education

Preferred

HL7 and HIPAA knowledge

Skilled in researching, analyzing and developing assessments from multiple data sources

Advanced knowledge of concepts, principles, and practices in the various elements of clinical workflow

Advanced knowledge of labs and lab testing processes

Advanced knowledge of hemodialysis workflow

Knowledge of pharmacology associated with infection prevention and control

Knowledge of hospital acquired infections and NHSN reporting requirements

Knowledge and/or experience in infection prevention and control

Microbiology knowledge

Associate's/Bachelor's degree in Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or education

3+ years of working experience in a hands-on clinical work role

1+ years of working experience within: Software application troubleshooting or training, Electronic Medical Record Systems, or hospital IT systems, Client application troubleshooting or client-facing activities, Troubleshooting and configuring Windows-based applications, Troubleshooting and configuring applications