Prometheus Group · 2 weeks ago
Process & Reliability Engineer- Industrial Analytics
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expPrometheus Group is a global provider of comprehensive enterprise asset management software solutions. The role involves implementing Prometheus APM for new customers, monitoring plant operations, and ensuring customer satisfaction through effective communication and problem-solving.
Asset ManagementEnterprise ApplicationsEnterprise Resource Planning (ERP)Enterprise SoftwareSaaSSoftware
Hiring Manager
Nikhil (Nik) Duggal
Responsibilities
Implement Prometheus APM for new customers
Review and structure customer process data (pressure, temperature, flows, vibrations, etc.)
Configure first-principle performance calculations (efficiency, effectiveness, etc.)
Build machine learning models easily using Prometheus APM’s automated model deployment tools
Monitor customer’s plant operations
Responsible for risk identification, customer escalation, and mitigation
Review alerts generated by Prometheus APM’s AI and machine learning models
Diagnose the root cause of operational deviations and collaborate with on-site personnel to develop and execute remediation plans
Track the data in Prometheus APM to ensure the problem has been resolved
Lead weekly/monthly/quarterly business reviews with customers, reinforcing Prometheus APM solutions to solve critical plant issues
Lead customers through adopting Prometheus APM while driving high ROI leading to subscription renewals
Facilitate customer relationships through video calls and occasional on-site visits
Gather and share customer feedback with the appropriate Product Teams, ensuring customer needs are heard throughout the product team
Identify incremental opportunities company-wide and works closely with Product and Sales Teams
Qualification
Preferred
Bachelor's degree in Mechanical Engineering, Chemical Engineering, or Electrical Engineering
0-2 Years of engineering experience in industrial process plants (Power Generation, Pulp & Paper, Oil & Gas, Chemicals, etc)
Demonstrated aptitude for adopting new technologies
Strong data analysis skills
Excellent customer relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues
Customer-focused, organized, excellence oriented, and personable
Problem Solver – the ability to get to the root cause of complicated operational issues
Strong written and verbal communication skills to effectively present operational findings and suggested actions
Benefits
Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
HSA & FSA plan options
Retirement Savings with Generous Company Match & Immediate Vesting
Gym membership to O2 Fitness
Casual dress attire
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities
Company
Prometheus Group
Prometheus Platform is a suite of integrated solutions deployed on mobile/desktop that natively extend and enhance your EAM, ERP, or CMMS.
1001-5000 employees
H1B Sponsorship
Prometheus Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Advent InternationalTA Associates
2024-06-05Private Equity
2019-05-30Acquired
2013-07-15Private Equity
Leadership Team
Chris Scarth
Chief Financial Officer
Eric Huang
Founder
Recent News
2025-12-24
2025-12-19
Company data provided by crunchbase