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HarperCollins Christian Publishing · 2 months ago

Business Analyst/Sr Business Analyst (Brownsburg, IN Onsite)

US-IN-Brownsburg

Full-time

Onsite

Mid, Senior Level

$75K/yr - $80K/yr

2+ years exp

HarperCollins Christian Publishing is a company passionate about books, and they are seeking a Business Analyst or Senior Business Analyst to lead change initiatives and support daily WMS operations. The role involves owning the design, configuration, testing, training, and implementation of a Warehouse Management System solution, as well as providing ongoing support and continuous improvement post go-live.

ContentInformation ServicesPublishing

Responsibilities

Own all aspects of assigned WMS implementation workstream. Document business requirements and system specifications. Ensure system designs will support the defined physical warehouse processes. Define deliverables, target dates, and identify resources required

For assigned workstream, communicate with 3rd party providers, monitor progress, provide status updates, and alert leadership to project conflicts or risks. Prepare alternative options to mitigate potential risks

Configure WMS applications to meet business requirements. Recommend business changes supported by the system’s core functionality. Use system prototyping when applicable to promote change and iterative design/development

Collaborate with business, operations, and technical teams to define and document new projects or change requests

Translate design requirements into systems’ proposals or enhancements. Communicate requirements to internal teams and 3rd party providers

Work closely with cross functional teams including ERP solutions, QA, and 3rd party providers to develop, test, and implement systems enhancements and bug fixes

Document, track, and resolve production issues with technical leads and 3rd party providers. Provide regular status updates and timing to restore services. Identify reoccurring issues and perform root cause analysis to recommend fixes

Leading train the trainer and cross training other business analyst(s)

Provide daily systems support to operations team, ensuring that the systems are enabling speed, efficiency, and quality in the operation. Recommend changes to improve accuracy or simplify current processes

Qualification

Warehouse Management SystemsERP systemsCloud based environmentsAPIZPLJDEJIRAConfluenceAnalytical skillsProblem-solving skillsCommunication skillsInterpersonal skills

Required

2+ years (Business Analyst), 5+ years (Sr. Business Analyst) experience in the top 5 Warehouse & Labor Management Systems integrated in a robust operating environment which includes ERP, 3rd party client, and carrier systems, WCS, Goods-to-Person automation, packaging automation, mobile devices, and inline label printing

Demonstrate strong business knowledge in core functional areas: receiving, inventory, work orders, order scheduling & fulfillment, yard management & shipping, parcel manifesting, and 3rd party logistics

Proficiency in cloud based environments, API, ZPL

Collaborate with diverse teams including business, operations, technical teams, and 3rd party providers

Balance multiple projects or change initiatives. Lead projects throughout all phases. Mitigate project conflicts and risks

Strong time management, analytical, problem-solving, organizational, communication, and interpersonal skills

Able to independently lead initiatives and make decisions