McGrath Imports, Inc. · 5 months ago
Automotive Service Advisor
Palatine, IL, 60074, US
Full-time
Onsite
Entry Level
2+ years expMcGrath KIA is a leader in automotive retail, and they are seeking an experienced Service Advisor to join their award-winning team. The role involves engaging with customers, documenting vehicle concerns, and providing maintenance recommendations to ensure customer satisfaction.
Retail
Responsibilities
Greeting guests at the car
Perform a walk-around of the guest’s vehicle utilizing lane software
Using the iPad, write a Repair Order that documents the guest’s concerns
Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance
Use TSD software to create documents for loaner vehicle usage
Go over additional sales recommendations with the guest and educate guest on items needed
Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle
Prioritize recommendations for guest based on: primary concern, safety related items, maintenance items
Follow-up with guests and provide accurate promise times
Be a liaison between the technician and guest
Accurately and efficiently process paperwork
Build relationships with customers to promote repeat and referral service business
Qualification
Required
High school or equivalent
Driver's License (Required)
Preferred
Customer Service: 2 years (Preferred)
Benefits
401(k)
Dental insurance
Employee discount
Medical insurance
Vacation Pay
Company
McGrath Imports, Inc.
McGrath Imports, Inc. is an automotive retail company based out of 1301 N. Elston Ave. Chicago, IL.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase