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Dean Dorton · 7 hours ago

Technology Apprentice

Lexington, KY

Internship

Onsite

Intern

Dean Dorton, one of Kentucky’s largest regional business and technology consulting firms, has an exciting opportunity for a driven and eager student seeking a future career as a technology professional. The Technology Apprentice will assist internal team members with hardware, software, network, and cybersecurity issues, serving as first-tier support for technical issues and learning best practices from experienced team members.

Accounting

Comp. & Benefits

Responsibilities

Partnering with leaders in our internal technology team to serve the technology needs of internal team members and clients

Serving as first-tier support for technical issues, using knowledge base, support tools, and resources to effectively research and troubleshoot IT problems

Monitoring service desk ticket management platform, and responding to inquiries in a timely manner

Mentoring with Team Members to learn best practices and workplace skills

Qualification

Customer service experienceA+ certificationNetwork+ certificationSecurity+ certificationTechnical supportTroubleshootingHardware supportSoftware supportNetwork supportCybersecurity knowledge

Required

Currently enrolled or recently graduated from a Bachelors degree program in Computer Information Systems, Information Communications, or other Technology related field

Customer service experience, either with prior jobs, on-campus involvement, or volunteer experience