Apply on Employer Site

Newrez LLC · 7 hours ago

Homeowner Advocacy Analyst- Servicing

Coppell, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Newrez LLC is dedicated to exceeding the expectations of residential mortgage borrowers and business partners through superior service and effective communication. The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical skills to respond to borrower inquiries and ensure compliance with regulations while collaborating with internal teams.

FinanceFinancial Services

Responsibilities

Strong focus on accuracy and the ability to present complex information in an understandable manner. This includes an eye for grammatical precision and the ability to adapt language and style to suit the needs of the borrower, investor, or regulator

Develops and maintains working knowledge of all federal and state consumer protection laws, mortgage regulations and policies

Communicate with QA Auditors concerning findings and errors made to ensure optimal performance, and drive business process changes in response to findings and trends

Effectively manages caseloads to ensure that follow-up and case closure adhere to department standards and state or federal specific regulatory mandates

Makes informed judgments and resolves concerns efficiently with minimal customer effort

Supports internal remediation activities and compliance reviews

Recommend and coordinate updates to compliance quality monitoring compliance policies and practices to ensure regulatory oversight is supported in testing and monitoring routines, and updated when testing gaps are identified

Consistently meet and exceed established deadlines with the business along with investor requirements

Evaluates compliance matters through trend analysis, root cause investigations, and collaboration with process owners to rectify identified errors

Works collaboratively with cross-functional teams to ensure prompt resolution of customer and investor concerns

Designs, tests, and implements short-term and long-term mortgage compliance review policies, procedures, and test plans to improve servicing compliance

Acquires and maintains an elevated level of understanding of mortgage servicing policies and procedures

Provides oversight and monitoring of business processes and controls and works with other departments to ensure errors identified are corrected timely

Performs related duties as assigned by management

Qualification

Regulatory Compliance KnowledgeData AnalysisMortgage Industry ExperienceMicrosoft Office ProficiencyConflict Resolution SkillsCommunication SkillsAnalytical AbilitiesEmpathyTeam Collaboration

Required

Bachelor's degree or higher, with professional certifications considered advantageous

2-4 years' experience in the mortgage industry, business controls, compliance, or audit

Proficiency with interpreting mortgage regulatory mandates and evaluating mortgage servicing documentation

Expertise in researching mortgage accounts to accurately identify and rectify potential errors with precision and efficiency

Demonstrated experience effectively managing relationships with internal and external partners

Proficiency in collecting, analyzing, and interpreting data related to customer complaints, and ability to evaluate reporting trends for management review

Familiarity with relevant industry regulations and compliance standards to ensure that complaint handling processes adhere to legal requirements and industry best practices

Proficiency in conflict resolution techniques to de-escalate tense situations, negotiate satisfactory resolutions, and maintain positive customer relationships

Strong verbal and written communication skills to interact with customers, internal teams, and stakeholders professionally and effectively

Proficient with Microsoft – PowerPoint, Excel, Word & Outlook

Ability to embody empathy, possess strong analytical abilities, excel in communication, and demonstrate a keen willingness to learn about products, policies, and procedures

Ability to thrive in a demanding environment, embracing challenges with enthusiasm and determination

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions