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Dometic · 4 hours ago

Customer Experience Training Coordinator

Elkhart, IN

Full-time

Hybrid

Mid Level

Dometic is a global market leader in the mobile living industry, seeking a passionate Customer Experience Training Coordinator within their Customer Experience capability. This role is pivotal in designing, coordinating, and delivering training programs that empower customer-facing teams to provide high-quality service.

Consumer ElectronicsConsumer GoodsElectronics

Responsibilities

Develop and implement training programs for customer service, technical support, and sales teams focused on customer experience excellence

Collaborate with cross-functional teams (Product, Marketing, HR, and Operations) to ensure training content reflects current products, systems, and customer expectations

Facilitate onboarding sessions for new hires and ongoing development workshops for existing staff

Monitor training effectiveness through feedback, performance metrics, and customer satisfaction data; recommend improvements accordingly

Maintain and update training materials, manuals, and e-learning modules using Dometic’s learning management system (LMS)

Coordinate logistics for training sessions, including scheduling, materials preparation, and communication with participants

Support the rollout of new tools, systems, or processes that impact customer interactions

Champion a culture of continuous learning and customer-first thinking across the organization

Travel is required for this position

Qualification

Training coordinationCustomer serviceLearning & developmentLMS platformsMicrosoft Office SuiteDigital collaboration toolsAdult learning principlesInstructional designRVsBasic electricityDometic products knowledgeFacilitation skillsPresentation skillsOrganizational skillsAttention to detail

Required

Bachelor's degree in a related field; in lieu of a bachelor's degree, a high school diploma with significant work-related experience will be considered

Strong background and experience with training coordination, customer service, or learning & development—preferably in a manufacturing, retail, or consumer goods environment

Must thrive in a fast-paced environment and be results driven

Strong facilitation and presentation skills, both in-person and virtual

Proficiency with LMS platforms, Microsoft Office Suite, and digital collaboration tools

Excellent organizational skills and attention to detail

Passion for enhancing customer experiences and empowering teams