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LTIMindtree · 2 months ago

SharePoint Support Engineer

Bellevue - Washington - USA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

LTIMindtree is seeking a SharePoint Support Engineer to resolve complex support incidents related to the Microsoft 365 platform. The role involves providing customer support through telephone and email, and requires knowledge of Microsoft 365 services and excellent communication skills.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

The Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform

A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required

Ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politicallysensitive customer situations

Qualification

SharePoint OnlineM365 Suites of ProductsWindows ServerPower AppsOneDrive for BusinessTroubleshooting skillsLogical thinkingCustomer support passionFluency in EnglishCross-team collaboration

Required

0 - 3 Years of Technical Support experience including experience in a customer facing or customer technical support role

Graduate

Fluency in English

Strong knowledge on SharePoint Online environment

Knowledge of the different types of Sites used in SharePoint Online

Knowledge on SharePoint Online and OneDrive for Business Limitations and Known issues

Hands-on experience on Metadata crawled properties, managed properties, Content Types, Workflows, User Profiles, and SharePoint Online Search

Awareness of latest and deprecated features in SharePoint Online

Basic knowledge on DirSync, Azure AD Sync, or Azure AD Connect

Knowledge of how Point in time restore works in SharePoint Online

Good Knowledge on retention policy, DLP, and Ediscovery hold

Knowledge of OneDrive for Business sync issues

Understanding about Office 365 groups and Permissions in SharePoint Online

Basic knowledge on Fiddler, Search Query tools, and SharePoint Designer

Effective polished interaction with customers to gather information quickly, explain customer responsibilities in resolving issues, communicate next steps and status, and inspire confidence

Ability to handle challenging and politically sensitive customer situations including the appropriate use of all available resources

Excellent spoken and written English communication skills

Demonstrable troubleshooting skills

Cross-team collaboration

Logical and critical thinking

Passion for technology and customer support

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2651)

2024 (2855)

2023 (2267)