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Home Bank · 2 months ago

Digital Banking Specialist I

Kaliste Saloom.Main, Lafayette, LA, US

Full-time

Onsite

Entry Level

1+ years exp

Home Bank is focused on providing excellent digital banking services, and they are seeking a Digital Banking Specialist I to manage operational processes related to their digital banking products. This role involves customer service, account maintenance, and collaboration with third-party vendors to ensure seamless banking operations.

BankingFinanceFinancial Services

Responsibilities

Monitor currency usage and ATM statuses, performs account reconciliation duties, investigates ATM related disputes and works with third party vendors for repairs or failures

Maintain new and existing credit card accounts and perform processes including transaction research, card cancellations, limit changes, balance transfers, charge offs, travel exemptions, address and other file maintenance requests, fraud monitoring, payment processing, account reconciliation duties and customer service for VIP customers

Maintain new and existing debit card accounts and perform processes including transaction research, card cancellations, limit changes, travel exemptions, permanent card orders, fraud monitoring, account reconciliation duties and proper processing of customer disputes and adjustments in accordance with Regulation E, Visa and Accel Operating Rules

Review and input outgoing wire transfers including returns and drawdowns requested on behalf of commercial customers

Review and process image deposits made at Home Bank ATMs or through the Home Bank mobile apps

Perform quality control reviews for debit and credit card file maintenance

Investigate issues and collaborate with appropriate Home Bank partners or third-party vendors to ensure issues are carefully reviewed, communicated, tracked and brought to closure

Respond to support requests received through the departments ticketing system related to digital banking products

Create new and revise existing department procedures and intranet resources for processes related to digital banking

Research and compile department productivity and product usage volumes and other statistics for presentation to Management

Assist with the development and annual testing of Home Bank’s Business Continuity and Disaster Recovery Plan

Perform additional tasks as needed within the department including bank integration projects

Qualification

Digital banking experienceCustomer service skillsAnalytical skillsMicrosoft Office SuiteSelf-directedJudgment with confidential informationInterpersonal skillsProblem-solving skillsOrganizational skills

Required

A minimum of 1 year of banking experience or applicable experience in digital banking products

Exceptional customer service, organizational, interpersonal and communication skills

Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation

Excellent computer skills; Microsoft Office Suite including Outlook, Teams, Word, and Excel

Ability to work independently with little or no supervision; self-directed and motivated

Ability to use good judgment and be discrete with confidential information

Good credit is a must

Credit report is required for employment

Preferred

Bachelor's degree in related business field preferred

Company

Home Bank

About Home Bank Chartered in 1908 as Home Building and Loan, Home Bank is one of the most stable financial institutions, building on the future by doing what's right for its customers today.

Founded in 1908

Lafayette, Louisiana, USA

201-500 employees