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Gallagher Re · 2 months ago

Private Client Service Supervisor

Walnut Creek, California

Full-time

Hybrid

Mid, Senior Level

$86K/yr - $144K/yr

5+ years exp

Gallagher is a company that helps clients face risk with confidence, and they are seeking a dynamic Private Client Service Supervisor to lead a talented team. This role involves overseeing the Private Client Service team, driving client satisfaction, and supporting sales initiatives to enhance business success.

ConsultingInsuranceRisk Management

Responsibilities

Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients

Support key sales initiatives, boost revenue retention, and enhance client satisfaction

Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects

Create a culture of performance, innovation, and continuous improvement

Guide and develop your team through transparent feedback, continuous learning, and strong talent development

Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results

Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams

Use Gallagher’s cutting-edge tools to enhance productivity and service quality

Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded

Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience

Qualification

Client service experienceClaims management experienceSupervisory experienceBachelor's degreePerformance managementClient engagementTeam leadershipProject managementAdaptability

Required

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience

1+ years supervisory experience

Appropriate licensing as required