WellRithms, Inc. · 3 weeks ago
Chief Operating Officer
Portland, Oregon Metropolitan Area
Full-time
Hybrid
Director/Executive
10+ years expWellRithms, Inc. is seeking a Chief Operating Officer to drive operational excellence across the organization, focusing on healthcare operations and technology. The COO will lead day-to-day operations, partner with various teams to enhance client outcomes, and ensure the seamless execution of strategy through data and automation.
Financial ServicesHealth CareLegal
Hiring Manager
Yer Peña
Responsibilities
Lead day-to-day company operations with direct oversight of Bill Review, Implementations, and Account Management
Ensure operational performance against defined KPIs: turnaround time, accuracy, quality, and cost savings
Manage escalation pathways and foster a culture of accountability, transparency, and continuous improvement
Partner with the CRO and Sales leadership to advance late-stage deals, RFPs, and renewals
Serve as executive sponsor for top-tier client relationships and escalate support where needed
Ensure smooth onboarding of new clients, working cross-functionally to deliver operational readiness
Work closely with Product, Engineering, and AI/Analytics teams to design, pilot, and implement AI-driven solutions that augment human workflows and automate repetitive tasks
Identify opportunities where technology can enhance scalability, minimize friction in client experiences, and improve operational efficiency
Champion adoption of technology solutions internally, ensuring teams are trained and able to integrate automation into daily work
Translate business needs into requirements that guide technical teams—demonstrating strong functional understanding of technology without requiring deep coding expertise
Provide executive oversight for the claims and bill review platform, ensuring stability, performance, and compliance
Where direct experience in claims/bill review is absent, demonstrate transferable expertise in SaaS or healthcare-tech enabled software platforms—ensuring familiarity with workflows, client integrations, and platform scaling challenges
Partner with Technology and Compliance to ensure platforms meet industry security, privacy, and regulatory standards
Lead continuous improvement initiatives to standardize workflows, eliminate inefficiencies, and improve cost-effectiveness
Implement automation and best practices across operations to ensure scalability as the company grows
Build and manage operational dashboards that provide executive visibility into key performance outcomes
Serve as a key member of the executive leadership team, aligning operations with corporate growth strategies
Provide operational insights to shape executive decision-making
Act as cultural leader, fostering a collaborative, high-performing, and adaptable organization
Qualification
Required
Master's degree in Business Administration (MBA) or equivalent combination of education and experience
10+ years of senior leadership in healthcare operations, cost containment, SaaS operations, or technology-enabled services
Strong record of leveraging technology and automation to drive operational efficiency and scalability
Proven ability to collaborate with technology teams to design and implement automation/AI-driven solutions
Strong client-facing presence with a demonstrated track record of successfully managing executive relationships
Financial and business acumen, with experience in budget and operational P&L management
High integrity, collaborative leadership style, and results-driven mindset
Preferred
Experience overseeing claims platforms, bill review systems, or equivalent SaaS/healthcare tech platforms
Company
WellRithms, Inc.
WellRithms is boldly transforming the landscape of healthcare reimbursement with a vision for a system that benefits everyone.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Meghan Cerotsky, CPA
Chief Financial Officer
David Lechner
Chief Strategy Officer (CSO) - Group Health
Recent News
Portland Business Journal
2025-03-19
GlobeNewswire News Room
2024-11-12
Company data provided by crunchbase