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Project Open Hand · 2 months ago

Wellness Program Coordinator, Bilingual

San Francisco, CA, US

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

3+ years exp

Project Open Hand is dedicated to providing meals and support to individuals in need, and they are seeking a Bilingual Wellness Program Coordinator to oversee the Wellness Program's operations. The Coordinator will manage staff, provide case management, and ensure that program goals are met while supporting the mission of the organization.

CharityNon ProfitNutrition

Responsibilities

Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations

Oversee training and daily supervision of Wellness Program staff and volunteers

Assist the MWP with interviewing and screening of new staff

Assist the MWP in employee evaluation process

Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution

Coordinate, facilitate, and participate in weekly case management staff meetings

Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual

Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate

Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals

Ensure proper staffing coverage for assigned contract and department needs

Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings

Develop and maintain relationships with referring partners

Able and available to make decisions and answer questions in the absence of the MWP

Caseworker duties as needed

Other duties as assigned

Qualification

Social Services ExperienceCase ManagementBilingual in SpanishMS Office ProficiencyStaff SupervisionMental Health ExperienceNonprofit ExperienceBilingual in Other LanguagesCustomer OrientationCommunicationProblem Solving

Required

Three years' experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)

Proficient in MS Office, using databases, and internet research

Flexible schedule with the ability to work in POH's San Francisco office as needed

Bilingual in Spanish