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Compass Group USA · 2 months ago

SENIOR RECEPTIONIST

New York, NY

Full-time

Onsite

Mid, Senior Level

$28/hr - $32/hr

2+ years exp

Compass Group USA is a leading provider of hospitality services, and they are seeking a Senior Receptionist to enhance guest experiences at their reception center. The role involves engaging with clients, guests, and vendors while ensuring a welcoming atmosphere and efficient service delivery.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Supporting the Reception Services Manager by ensuring that every guest is greeted with enthusiasm and has a memorable experience

Greet all guests/visitors, ensure eye contact is made within 10 ft. of entrances

Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon…

Act as way-finders and hospitality services resources for all guests

Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check-in process or escorting them to their destination

Escort guests to their destination

Assist customers in booking conference room according to their needs

Reviewing and committing to memory the profiles of VIP guests expected for the day

Recognizing and welcoming VIP guests using service excellence standards

Maintaining a strong awareness of business activity and communicating all updates with your team members

Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process

Aid according to business needs e.g. lunch cover, callouts, and general support

Supporting the training of new associates and completing checklists accordingly

Taking part in the cross-training program which covers all areas of the department, when available

Building and maintaining a relationship with employees and repeat guests, enhancing their overall experience

Adheres to Standard Operating Procedures

Ensure all issues are communicated to the Reception Services Manager and employees where necessary

Maintains an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client

Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency

Adhering to Hospitality signature look

Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City ‘happenings

Frequent standing and walking in the building lobby throughout shift

Frequent lifting and carrying up to 30 lbs

All other duties as assigned

Qualification

Customer Service ExperienceOralOrganizational SkillsWritten CommunicationComputer SkillsClient Service SkillsWork Under StressDependabilityConfidentiality

Required

A High School Diploma with two years of relevant Hospitality or Customer Service experience in a hotel or corporate hospitality environment

Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously

Excellent oral and written communication skills

Strong computer skills and knowledge of Office technology and equipment

Ability to work calmly and effectively in stressful situations

Exceptional client service skills to exceed expectations

Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details

Discreet, ethical and committed to maintaining a high degree of confidentiality

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)