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Bank of the Sierra · 2 months ago

Senior Teller - Hanford

Hanford, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Bank of the Sierra is a financial institution seeking a Senior Teller in Hanford. The role involves performing routine banking tasks, maintaining cash drawers, providing exceptional customer service, and supporting branch operations while adhering to policies and regulations.

BankingCommunitiesFinancial Services

Responsibilities

Perform routine tasks, including making deposits, withdrawals, transfers, cash advances, receiving loan payments, cashing checks, issuing savings withdrawals, stop payments, and recording night and mail deposits

Places holds on accounts for a new account, large deposit, or an exception item

Maintain and balance a cash drawer daily by accounting for cash assigned, received, and disbursed. Turn in excess cash and mutilated currency to vault

Input outgoing domestic and foreign wires. Has the ability to approve outgoing wires through dual control

Complete new account/maintenance, safe deposit entry callback daily

Review ATM Deposits daily for accuracy and fraud. Balance ATM weekly and pull cash ATM deposits

Pull Night Drop deposits daily in dual control and record deposits on the log. Review deposits posted to the account

Orders daily supply of cash counts, incoming cash shipment, and prepares outgoing cash shipments

Prepare merchant change orders

Assist in opening new accounts as a backup

Balance’s vault and ATM drawers daily

Completes a daily cash recap to ensure the branch is in balance and notes any teller outages

Completes Monthly Branch Certifications

Provide Medallion Stamp services to customers

May assist in reviewing daily operational reports including NSF review, Unposted Items, Stop Suspect, Pending Closed Accounts, ACH returns, new stops/hold, and chargeback items

Review Branch GL accounts for balances

Review reports from the teller processing system

Engage with customers to develop a positive customer experience

Provide exceptional customer service, accurately and efficiently processing customer transactions

Build relationships with customers, anticipate their needs and educate and demonstrate to customers how to utilize the various customer preference options

Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business

Coach, mentor, and develop less experienced Tellers and support branch leadership in maintaining a strong operational environment

Adhere to all Bank of the Sierra policies and procedures; ensure fair treatment of customers and regulatory obligations

Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state, and local laws

Comply and stay up to date with applicable laws and regulations through compliance online training

Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery

Participates in qualifying CRA activities

Other duties as assigned

Qualification

Customer service skillsBank operations experienceAdvanced communication skillsProblem-solving skillsDetail-orientedMultitasking skillsComputer skills

Required

High school diploma or GED equivalent required

Two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions

Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees

Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction

Problem-solving skills for identifying and addressing customer concerns

Detail-oriented, high degree of accuracy

Multitasking skills for handling multiple clients and their accounts

Excellent computer skills in order to use online programs to manage accounts and records