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The Hartford · 2 months ago

Head of IT Infrastructure & Operations

Wayne, PA

Full-time

Hybrid

Lead/Staff, Director/Executive

$160K/yr - $200K/yr

5+ years exp

The Hartford is an insurance company that is dedicated to making a difference. They are seeking a Head of IT Infrastructure & Operations to set strategy and lead the infrastructure, cloud, cybersecurity, and end-user technology operations while managing a hybrid team.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Lead by example, fostering a collaborative, service-focused culture

Provide clear direction, feedback, and mentorship; manage conflict and nurture strong relationships with vendors and stakeholders

Establish and track metrics for all operational areas, driving continuous improvement and proactive problem-solving

Develop and maintain IT supplier contract management processes

Actively participate in delivery, support, and troubleshooting of on-premises and cloud infrastructure

Implement best practices, automated deployments, and cost optimizations

Define and lead incident management processes for infrastructure and cyber events, ensuring clear and timely communication

Maintain and enhance cloud governance, resource utilization, and security controls; conduct periodic audits and performance tuning

Develop and maintain infrastructure strategy, documentation, disaster recovery plans, and ensure audit readiness and alignment with parent company standards

Oversee and directly support end-user devices, AV technology (including MS Teams conference room enablement), printers, and onboarding/offboarding processes

Ensure stability, effective utilization, and continuous improvement of end-user technology; engage with users to identify and implement enhancements

Maintain a forward-looking technology roadmap and facilitate communities of practice

Serve as technical SME for cybersecurity, disaster recovery, and regulatory compliance

Lead incident response, conduct security assessments (vulnerability, penetration, threat), and coordinate technical resources for cybersecurity events

Own technical components of information security program policies and risk management processes

Support regulatory inquiries, exams, and adoption of standard controls for applications managed by IT

Partner cross-functionally with business units, Risk, Finance, HR, and other stakeholders to ensure strategies and services align with organizational needs

Present to clients during due diligence visits and provide consultative guidance on technology and cyber controls

Qualification

Cloud governance expertiseCybersecurity experiencePeople management experienceAWS architectural knowledgeAV technology experienceContinuous improvement mindsetStrategic relationship managementCommunication skills

Required

Bachelor's Degree required and/or relative years' experience

People management experience required

5-10 years of experience within the financial services industry strongly preferred

Excellent writing and communication skills with the ability to address technical investment-oriented detail in a clear, concise, and compelling manner

Experience with AV technology for MS Teams conference room enablement

Experience managing end-user support processes and resources

AWS architectural knowledge and cloud governance expertise

Strong cybersecurity experience, including incident response and security assessments

Ability to form and maintain strategic relationships across the organization and with vendors

Proven record of accomplishment of driving continuous improvement and operational excellence in a metrics-driven environment