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Bath & Body Works · 1 hour ago

Retail Supervisor-MACARTHUR PARK

Irving, TX

Full-time

Onsite

Mid Level

Bath & Body Works is committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to customers. As a Supervisor, you will work in partnership with the Store Manager to develop associates and deliver outstanding customer experiences.

BeautyConsumer GoodsPersonal Care and HygieneRetailShopping

No H1B

Responsibilities

Attract, hire, develop, inspire, and retain top talent

Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues

Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities

Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives

Set the direction and goals for the day/shift when associates arrive for work

Provide individual and team performance feedback and recommendations to managers

Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge

Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations

Train, coach, reward, and motivate associates to improve selling and the customer experience

Reinforce selling expectations, performance, results, and accountability with all associates

All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds

Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations

Maintain our values, policies, and procedures

Qualification

Sales experienceCustomer experienceSupervisory experienceCoaching abilityCustomer-focused cultureEffective communicationDe-escalation skillsAdaptability

Required

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment

Prior experience in a supervisory role, preferably in a retail setting

Thrives in a customer-first based retail environment

Ability to foster a customer-focused selling culture

Effective communication skills, being open to feedback, and the ability to adapt quickly

Ability to provide in the moment coaching to associates

Ability to de-escalate store and customer situations effectively

Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays

High school diploma, GED certificate, or Relevant Work Experience

Benefits

Career Development

Medical, Dental and Vision Benefits

401k Plan

PTO

40% Discount

Parental Leave

Fun Stores

On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it – daily, weekly or whenever a need arises.

Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.

40% merchandise discount and free product that encourages you to come back to your senses!

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.

No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.

Opportunity for paid time off and additional family benefits including paid maternity and parental leave.