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Wealthspire · 9 hours ago

Associate, Client Service - Madison, WI

Madison, WI

Full-time

Onsite

Entry Level

$42K/yr - $68K/yr

1+ years exp

Wealthspire is a leading wealth management firm providing comprehensive services to clients across the United States. The Client Service Associate supports advisor teams and clients through account operations, onboarding, and ongoing maintenance, while building foundational technical knowledge and developing client communication skills.

Financial Services

Hiring Manager

Sara Burns

Responsibilities

Process account onboarding, including preparation of Advisory Agreements and custodial account agreements

Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and general account maintenance

Handle asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, and journals

Support retirement account rollovers, reconciliation of transferred assets, and annuity rollovers with guidance

Assist with Separately Managed Account and subdocument processing, including client profile sheets and private investment subscription documents

Coordinate offboarding client notifications and manage returned mail/abandoned property accounts

Provide proactive communication with clients and advisor teams throughout all account-related matters

Assure accuracy and timeliness of all custodian work

Build foundational technical knowledge in operational matters

Learn custodial bulletins and procedures

Understand and comply with all financial regulations

Maintain high diligence in client privacy and security

Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources

Maintain required logs and supporting documentation for compliance-related purposes

Observe and learn from client meetings within areas of expertise

Receive training and mentorship from Senior Client Service Associates and leadership

Provide support to Advisor Associates, Lead Advisors, and Service Advisors

Support process improvement initiatives and follow established procedures

Assist in maintaining standard templates, policies, procedures, and materials

Embrace and adopt new technology solutions

Contribute positively to office culture, morale, and team collaboration

Escalate issues and requests to appropriate personnel when necessary

Qualification

Financial services experienceCRM systems proficiencyCustodial platforms knowledgeMicrosoft Office SuiteOrganizational skillsClient service orientationCommunication skillsProblem-solving skillsAttention to detailTeam collaboration

Required

Bachelor's degree preferred, in finance, economics, or related field

1-3 years of experience in financial services or related field

Strong computer skills including proficiency with Microsoft Office Suite

Excellent organizational and time management skills

Commitment to professional growth and development

Preferred

Experience with CRM systems and custodial platforms preferred

Benefits

Paid time off and holidays

A 401(k) plan with company match

Exclusive discount programs

Robust health and wellness benefits

Company

Wealthspire

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom.

Founded in 1995

New York, New York, USA

1001-5000 employees