Trademark Property Company · 2 months ago
Guest Services Manager
Dallas,TX,US
Full-time
Onsite
Mid Level
3+ years expTrademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use properties. The Guest Services Manager will oversee and improve all guest services at Galleria Dallas, managing the Guest Services team to ensure a premier experience for all visitors while promoting the mall as a top-tier destination.
Real Estate
Responsibilities
Lead a team of up to 15 Guest Services staff, providing supervision, training, and performance management
Develop and oversee programs such as gift cards, luggage/package check, and concierge services
Oversee curbside delivery, assistance to guest vehicles, and internal food and retail deliveries to tenants, hotel guests, and office tower employees
Ensure the team's efficient and clear implementation of all services
Deliver exceptional, "6-star" service to guests
Handle inquiries, complaints, and requests with a positive and professional attitude
Provide personalized recommendations for dining, shopping, and entertainment
Assist with the execution of in-center and tenant events, including managing bookings and maximizing revenue for party rooms
Oversee the sound setup and coordination for performances such as holiday choirs, the spring music series, and other plaza activities
Maintain accurate records of visitor traffic and service requests
Manage all daily operations at the Guest Services desk, including stroller/wheelchair rentals
Maintain in-depth knowledge of local attractions, venues, and destinations to provide guests with comprehensive information and assistance
Qualification
Required
A minimum of three years of experience in a hospitality, concierge, or similar customer-facing role
A positive, professional, and upbeat personality with a passion for delivering outstanding customer service
Strong computer skills, including proficiency in Microsoft Outlook, Excel, and Word
Excellent verbal and written communication skills
The ability to stand for extended periods and walk long distances
Preferred
Multilingual abilities are strongly preferred
Benefits
Medical, Dental, & Vision: Coverage through United Healthcare
Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
401k: With a company match of 50% on the first 5% of your contributions.
Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.
Company
Trademark Property Company
Trademark Property Company is a full service real estate firm based in Texas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Terry Montesi
Chairman - CEO
Scott Elrod
Chief Financial Officer
Recent News
2025-11-19
Retail Dive
2025-09-03
Retail Dive
2025-08-26
Company data provided by crunchbase