Apply on Employer Site

Altisource · 2 months ago

Credit Service Representative

United States, United States, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Altisource is seeking a Credit Service Representative who will be responsible for conducting credit investigations and analyzing credit information pertaining to loans. The role involves providing customer service, managing credit verification requests, and ensuring compliance with data privacy regulations.

Financial ServicesMarketplaceReal Estate

No H1B

Responsibilities

Provide excellent customer-centric service in line with company standards through inbound and outbound calls

Analyze incoming electronic and telephonic information and credit/employment verification requests

Manage incoming supplement requests as well as pending requests

Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively

Ability to use discretion when processing sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information

Provide timely and accurate information to incoming customer calls/electronic requests

Process supplements on a timely basis. Meeting departmental goals on production, turn-time and quality while maintaining a volume of processing credit supplement request in a call center environment

Investigate all available sources of credit and financial information

Provide credit information and references for customers, loan officers, or other agencies as requested

Use existing procedures to solve straightforward problems without the consistent need to exercise discretion

Review and interpret credit reports and data contained within

Adhere strictly to training manual and procedures, following all workflows and documents

Answer incoming phone calls within 3 rings

Adhere to and maintain compliance with all Federal and State regulations and policies and procedures

Maintain a deep understanding of credit products, services and policies to ensure accurate and consistent communication to the customer

Qualification

Mortgage services experienceCredit services understandingCustomer service experienceMicrosoft Office proficiencyBilingualProblem resolution skillsCommunication skillsDecision making skillsPersuasion skills