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ELLWOOD · 1 day ago

Manager of Business Systems

New Castle, PA

Full-time

Onsite

Mid, Senior Level

6+ years exp

ELLWOOD is a company focused on the effective operation and management of internal business applications. The Manager of Business Systems leads the team responsible for programming, configuration, and management of business applications, particularly the SyteLine ERP system, to support corporate goals and improve operational efficiencies.

E-CommerceRetailShopping

Responsibilities

Manage daily operations of corporate and business unit applications, including SyteLine ERP and related systems, ensuring reliable production, development, and testing environments

Collaborate with business units in a heavy manufacturing setting to analyze operational procedures, identify issues, and recommend process and system improvements

Partner with IT leadership and business unit leaders to deliver and optimize technology solutions that align with business needs

Oversee and continuously improve processes for managing requests, enhancements, and projects from the business

Contribute to IT roadmaps and planning in collaboration with senior IT leadership

Lead a high-performing team that is responsive, disciplined, and committed to achieving results

Provide reporting to stakeholders on service levels, costs, performance, and satisfaction

Ensure team members are trained, engaged, and aligned with manufacturing and business objectives

Collaborate closely with the Programming Services team on ERP and business system development initiatives

Coordinate and prioritize projects, preparing time and cost estimates as needed

Investigate and resolve service delivery issues, including performing root cause analysis

Conduct research on software tools and technologies to support business and manufacturing requirements

Participate in developing and testing disaster recovery and business continuity plans

Support help desk and operations teams in resolving application-related issues

Stay current on ERP, software, and manufacturing system trends through ongoing training and professional development

Prepare technical reports, memoranda, and system documentation as needed

Provide backup support to the EGI IT Department and business units when required

Attend trade shows, conferences, and seminars to stay informed about new technologies and industry offerings

Perform other duties as assigned

Qualification

SyteLine ERPERP systems managementBudgetingProject managementProcess improvementDisaster recovery planningTeam leadershipTechnical reporting

Required

Bachelor's degree in Computer Science, Information Systems, or a related field required

Minimum of six (6) years of experience in information systems and technology, including at least three (3) years supporting or leading ERP solutions

Significant experience with ERP systems in a heavy manufacturing environment required

Demonstrated success in managing, improving, and supporting business systems, including participation in medium to large-scale system implementations and upgrades

Prior supervisory or team lead experience