Nordson Industrial Coating Systems · 2 months ago
Associate I, Customer Service (Customer Service Representative I)
USA - Tennessee - Chattanooga
Full-time
Onsite
Entry Level
3+ years expNordson Medical is a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions. The Associate, Customer Service will assist customers with RFQs, general inquiries, and PO processing while serving as a single point of contact for a subset of customer accounts.
Machinery
Responsibilities
Dedicated, single point of contact between both Nordson Medical manufacturing facilities and a subset of customer accounts, both internally and externally
Responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments
Complete ownership of customer contact from PO entry to shipping communications
Respond to customer requests, and inquiries within 1-2 business days
Delegate technical issues to the appropriate individuals/functions
If the Customer Service Associate cannot answer a technical question, they are responsible for ensuring the customer is connected with the appropriate person to meet their needs
Close collaboration with Operations, Quality and RAMs to ensure customers are supported effectively
Known in the organization to be “the customer inside” and based on customer tier, respond to inquiries at the expected timeline to ensure accurate, timely communications
Understand the key internal stakeholders at the Nordson Medical facilities and have the right training and tools to view all necessary information for timely responses
Identify new component opportunities by understanding interventional technologies via collateral
Understanding of when and where any particular part is connected to a Top Customer Account as the “end customer” and accommodates accordingly with response times, internal communications, etc. (Looping in Customer Experience Account Manager and SAM where necessary)
Responsible for obtaining and understanding customer forecasting as applicable
Performs other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree in a related field preferred
3+ years' industry related experience in lieu of education
1+ years' experience in customer service preferred
Collaborative team member and strong communication (written, verbal) skills
Strong Attention to Detail
Company
Nordson Industrial Coating Systems
Manufacturers rely on our equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase