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Zentro Internet · 3 months ago

Field Service Technician - Chicago

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $26/hr

Zentro Internet is one of the largest independent internet service providers focused on multi-dwelling units in the United States. As a Field Service Technician, you will support customers by connecting them to services and troubleshooting existing connections, ensuring a high level of customer satisfaction in a fast-paced environment.

Customer ServiceInternetResidentialTechnical SupportTelecommunications

H1B Sponsor Likely

Responsibilities

Utilize the existing cabling (ethernet fiber, coax, etc) to provide Internet and DirecTV to the customer

Install and troubleshoot Customer Premise Equipment (CPE)

Use proper tools and meters (i.e. DirecTV AIM Meter) to ensure optimization of our services

Verify all services are working optimally and demonstrate the services to the customers

Perform routine clean-up and maintenance of our equipment in IDFs/MDFs

Use a company issued PC and your personal cell phone to update and complete scheduled appointments

Drive a company vehicle (if available)

Communicate with our CSRs and NOC when required to get the job done

Qualification

Physical layerTroubleshooting skillsHome networking equipmentDirecTVNetwork troubleshooting toolsCustomer service skillsProficient computer skillsMultitask

Required

Complete understanding of the physical layer, Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc

Customer friendly personality and good conversation skills

Superior troubleshooting and critical thinking skills

Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc

Experience with DirecTV service

Proficient computer skills

Knowledge of network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, etc

Ability to multitask in a fast-paced environment

Proficient in troubleshooting common DirecTV errors such as 771 and 775

Physical requirements: Must be able to lift 60 lbs and be ok with standing for long periods and comfortable working in different positions such as kneeling, crouching, stooping, and other uncomfortable positions

Valid driver's license and a good driving record

Must be willing to work day, evening or night hours; overtime, emergency on-call rotation, weekends and holidays as required

Must be reliable and punctual

Preferred

Experience with both Internet and DirecTV services in an Multi Dwelling Unit (MDU). Nearly all of our customers reside in a midrise or a high-rise (not single family homes)

Benefits

Comprehensive benefits package, including health, dental, and retirement plans.

Opportunity to work with a dynamic team in a growing industry.

Ongoing training and professional development opportunities.

Company

Zentro Internet

Zentro is the largest independent, MDU-focused bulk Internet Service Provider in the U.S.

Founded in 2009

Chicago, Illinois, USA

201-500 employees

https://zentrointernet.com

H1B Sponsorship

Zentro Internet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)