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TRUMPF North America · 6 hours ago

Installation & Tooling Coordinator

Farmington, CT

Full-time

Onsite

Mid Level

3+ years exp

TRUMPF North America is a family-run, high-tech company with a strong focus on innovation and collaboration. They are seeking an Installation & Tooling Coordinator to support the Customer and Service team during the installation process of equipment, ensuring all necessary resources are available and maintaining communication with customers to enhance satisfaction.

ElectronicsIndustrialLaserManufacturing

H1B Sponsor Likely

Responsibilities

Coordinate and schedule installation dates of U.S. machines with the customer, technology service teams, sales, logistics

Ensure all necessary resources for the installation are available when needed. (technician, tools, parts) Ensure the customer is ready for receiving the machine (pre-installation requirements e.g. floor, utility, access to the workspace)

Work closely with the technology scheduler to utilize service capacity efficient during the installation. Responsible for tracking the assigned installations regarding capacity shortages, delays, missing parts, efficiency, etc

Maintain KPI’s of SYNCHRO installation times in SIS and track the deviation during the installation. Ensure proper communication during the installation with the customer to improve customer satisfaction rates, etc

Support the technology Managers to evaluate field service engineers technical and soft skills for accurate assignments and training needs

Report delays, quality issues to the installation / service management

Work with the installation manager and other installation coordinators to develop tools for tracking and reporting and improving installations and the coordination of it

In charge of managing the assigned installation toolboxes. (quality, quantity, calibration)

10% of travel during training phases to learn the installation process

Qualification

SchedulingCustomer serviceFollow up skillsTRUMPF product knowledge

Required

Heavy call volume experience

Basic technical understanding

Strong follow up skills mandatory

Minimum three years prior experience or equivalent in customer service/technical concentration

Preferred

Prior scheduling knowledge

TRUMPF product knowledge helpful

Company

TRUMPF North America

Glassdoor3.8

TRUMPF Inc. is the North American subsidiary of TRUMPF SE + Co. KG. based near Stuttgart, Germany.

Founded in 1923

Farmington, Connecticut, USA

501-1000 employees

https://www.us.trumpf.com

H1B Sponsorship

TRUMPF North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (5)

2022 (4)

2021 (7)

2020 (5)