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Similarweb · 3 hours ago

Customer Success Manager, Enterprise

New York, NY

Full-time

Hybrid

Entry, Mid Level

$66K/yr - $112K/yr

2+ years exp

Similarweb is revolutionizing the way businesses interact with the digital world by providing unique data and solutions to over 6,000 customers globally. The Customer Success Manager will be responsible for building long-term relationships with clients, driving user engagement, and helping clients achieve their business goals through Similarweb’s platform.

AnalyticsArtificial Intelligence (AI)Business IntelligenceMarket Research

No H1B

Responsibilities

Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes

Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data

Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience

Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals

Develop strong subject matter expertise across Similarweb’s entire product portfolio

Qualification

Digital marketing knowledgeClient relationship managementAnalytical mindsetExperience as CSMProblem-solving skillsCommunication skillsTeam collaboration