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Staypineapple · 2 months ago

Guest Services Agent/Night Auditor

San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

$27.06/hr - $28.12/hr

0+ years exp

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide, looking for a friendly Guest Services Agent/Night Auditor. This role involves providing excellent customer service and ensuring guests have a positive experience from arrival to departure, including assisting with check-ins, luggage, and information about the hotel and surrounding areas.

Food and Beverage

Responsibilities

Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests

Assist arriving and departing guests with their luggage to and from guest rooms

Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs

Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions

Qualification

Customer serviceMicrosoft WindowsMicrosoft OfficeProblem resolutionInterpersonal skills

Required

High School Diploma or equivalent

Ability to effectively interact with all hotel guests and team members in a polite and positive manner

Ability to quickly assess situations and create effective resolutions to problems

Possess a passion to provide excellent customer service

Must be available to work weekends, holidays and minimum 2 overnight shifts

Preferred

Three to six months related experience preferred

Working knowledge of Microsoft Windows and Office

Benefits

Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Special events & celebrations

Company

Staypineapple

Staypineapple is a brand of upscale, out-of-the-ordinary boutique hotels in the heart of the most desirable metropolitan areas nationwide, managed and operated by Staypineapple Hotels Inc., based in Bellevue, Wash.

Founded in 2011

Bellevue, Washington, USA

201-500 employees