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Lantern · 8 hours ago

Member Advocate Representative

United States

Full-time

Remote

Entry Level

1+ years exp

Lantern is a specialty care platform that connects individuals with top specialists for various medical needs. They are seeking a Member Advocate Representative to guide members through their care journey, providing empathetic support and ensuring a positive experience with Lantern's programs.

Health CareHospitalMedicalMedical DeviceMental Health

Responsibilities

Reach out to members (employees at partner organizations like American Airlines, Home Depot, and State Farm) to educate them on Lantern’s programs for surgery, cancer, and infusion care, helping them understand the value of their benefit

Build trust and rapport through empathetic, confident, and supportive conversations that help members navigate next steps, understand their options, and make the most of Lantern’s support

Identify barriers to engagement and proactively find ways to overcome them

Collaborate with internal teams to ensure a seamless handoff and a consistent, high-quality member experience

Meet and exceed key performance metrics around outreach, engagement, and member satisfaction

Continuously share feedback from members to improve our communication and experience

Qualification

Customer service experienceEmpathyCommunication skillsOrganizational skillsGoal-orientedEmotional intelligenceActive listeningTeam collaborationDetail-oriented

Required

1+ year of experience in a customer-facing, outreach, or service role (e.g., Sales Development, patient advocacy, customer service, member engagement, healthcare navigation, or sales support)

Exceptional verbal and written communication skills

Demonstrated empathy and professionalism when engaging with diverse audiences

Organized and detail-oriented with strong time management and follow-up habits

Goal-oriented with a proven track record of meeting or exceeding performance targets

High emotional intelligence and active listening skills