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IRCA Group · 10 hours ago

Customer Support Representative

Duluth, GA

Full-time

Onsite

Mid Level

3+ years exp

IRCA Group is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They are seeking an experienced Customer Support Representative to manage client relations, oversee the onboarding process, and coordinate information across various departments to ensure customer satisfaction.

Food and BeverageManufacturing

Responsibilities

Manage new customer onboarding process, with supplying requested documentation from the customers requests

Working with all departments to obtain what is being requested to be completed by the customer. Being the point person with Legal on all NDAs, any supplier agreements or any document that requires the company’s signature across all divisions

Coordinate legal documents with the legal department, communicate the discrepancies in any agreement to the Sales Rep and follow the process until the end of the complete signed document between both parties

Work as a Liaise with the in-house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions. POC for all customers, set up from both sides Customer and Company

Organize internal staff and setting schedules for deliverables

Organize multiple projects and services across all divisions including item set up

Collect and analyze a variety of data to ensure that it meets the intended requirements

Ability to effectively communicate and work with multiple departments

Able to handle multiple tasks or projects at one time meeting assigned deadlines. Document in a detailed tracker to understand and help others relate to customer projects

Escalate complaints to relevant departments across all divisions

Qualification

CRM software proficiencyMicrosoft Office SuiteFood quality assuranceOrganizational skillsVerbal communicationWritten communicationAttention to detailCritical thinkingTeam-orientedCustomer-focused