NEOGOV · 2 months ago
Box Office Ticket Seller #26-3523
NEOGOV is seeking a Ticket Seller for the City of Peoria to provide excellent customer service at Peoria Sports Complex events. The role involves selling and distributing tickets while assisting customers with inquiries and issues related to ticket purchases.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Processes in-person and phone ticket sales for Mariners and Padres Spring Training games and additional events hosted at the Peoria Sports Complex
Assists with customer service, exchange and relocation issues
Trouble shoot ticket issues from patrons who purchased from third-party sellers
Assist customers accessing their tickets via MLB Ballpark app
Prints and verify tickets through orders purchased via phone and internet
Prepares daily cash balance reports for end-of-day balancing
Answer incoming calls and provide information regarding all upcoming events
Performs related duties as assigned
Qualification
Required
Ability to work flexible schedule, including nights, weekends and holidays required
Advanced computer skills required
Must portray strong problem-solving skills, including listening, identifying and resolving problems in a calm and friendly manner
Strong customer service skills required
Preferred
Previous customer service, computer, cash handling and balance experience preferred
Strong work availability during the Spring Training Season (January through March, annually) preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Recent News
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2025-10-31
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