Apply on Employer Site

Furniture Mart USA · 2 months ago

Office Support Specialist

Sioux Falls, SD

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Furniture Mart USA has been a prominent furniture retailer since 1976, dedicated to building careers and transforming houses into homes. They are seeking an Office Support Specialist to provide exceptional customer service, assist with finance and accounting tasks, and support retail operations.

FurnitureHome DecorManufacturing

Responsibilities

Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores

Assist our Finance & Accounting department with various tasks including the following: Enter finance and credit card transactions into Storis software

Review of previous day’s sales orders and transactions for accuracy

Reconciliation of previous day’s transactions (cash, credit card, financing, etc.)

Collection and follow-up on any uncollected accounts receivable

Resolve customer concerns in a polite, professional, and timely manner

Resolve finance process and funding issues with multiple finance companies

Review and determine required action to resolve any issues with customer tickets

Support sales and office staff at all retail locations

Qualification

Customer service skillsMicrosoft products proficiencyCommunication skillsTime management skillsTechnical aptitudeMultitasking skillsJudgment

Required

Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience

Upon job offer, must be able to pass a background check prior to starting employment

Strong customer service skills, including friendly, courteous and outgoing demeanor

Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products

Demonstrate excellent communication skills (written, verbal, and listening)

Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision

Possess good judgment, ability to accept responsibility and handle confidential information