Buck Mason · 2 months ago
Customer Experience Associate
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrBuck Mason is dedicated to providing an extraordinary shopping experience, and they are seeking a Customer Experience Associate to enhance customer engagement and streamline operations. The role involves working closely with various teams to innovate customer interactions and improve e-commerce processes.
E-CommerceFashionRetail
Responsibilities
Serve as the first contact and on-call resource for all customers via phone, email and live chat
Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
Use Excel and Google Sheets to track and analyze data for routine problem orders
Analyze appropriate metrics for measuring customer experience, engagement and satisfaction
Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible
Partner with leadership team to create and execute new policies, procedures and client retention initiatives
Qualification
Required
Strong leadership, organizational, administrative and project management skills
A creative problem solver that looks for new solutions versus the status quo
Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments
You're serious about your grammar. The difference between you're and your matters to you
Looking for passionate academics looking to grow with us
Ability to work on-site at our Los Angeles office
Benefits
Health, dental & vision Insurance
Fitness & wellness benefits
401k retirement savings plan with Company matching
Quarterly clothing allowance
Company
Buck Mason
Buck Mason is a designer of casual clothing.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.55M2017-01-15Series Unknown· $1.45M
2015-07-01Seed· $0.8M
2014-09-25Angel· $0.3M
Leadership Team
Erik Allen Ford
Chief Executive Officer
Lee Donahoe
Technical Co-Founder
Recent News
2025-03-11
Retail Dive
2024-05-23
Company data provided by crunchbase