Spectrum Association Management · 2 months ago
Call Center Customer Service Representative - (Inbound call center)
San Antonio, TX
Full-time
Hybrid
New Grad, Entry Level
$15/hr - $15/hrSpectrum Association Management is a respected HOA Management Company that has been recognized as a Best Place to Work for the last 18 years. They are seeking a highly motivated Call Center Customer Service Representative to provide exceptional service to homeowners through various communication channels in a fast-paced environment.
AssociationConsultingInformation Technology
Responsibilities
Use customer service skills to solve problems for homeowners
Multitask across different communication platforms
Support thousands of diverse requests daily through phone, email, and chat
Qualification
Required
Highly motivated individuals who can multitask across different communication platforms
Experience in a fast-paced call center environment or similar type of customer service role is desired
Self-motivated individual that over-achieves goals set for you and your department
Fast learner that can understand complex service to best serve the homeowner
Resilient and positive attitude while handling difficult interactions with homeowners
Ability to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly
Strong passion for customer success and pride in resolution of homeowner concerns
Benefits
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and hobbies.
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase