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The Dollywood Company · 2 months ago

Summer 2026 Hospitality Tourism Internship - Dollywood's Splash Country - Seasonal

Pigeon Forge, TN

Internship

Onsite

Intern

Start in 2026 Summer

The Dollywood Company is dedicated to creating memorable experiences in the Great Smoky Mountains of East Tennessee. They are seeking a Hospitality/Tourism Intern to assist in the day-to-day operations at Dollywood’s Splash Country, focusing on guest services, revenue, and attractions.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Perform Front Line duties, including, but not limited to: Culinary, Merchandise, Hospitality, TimeSaver H2O, Admissions, Photos, House & Grounds Host, etc., and PIC (Person In Charge) for assigned team(s) following management approval

Participate in Safety, Management, and Team Lead meetings

Schedule and attend mentor meetings with assigned management team member, learning about labor and revenue budgets, host surveys, performance review procedures, scheduling, and timekeeping procedures

Assist with creating and implementing improvements in guest excellence, profit contribution, and job satisfaction

Actively participate in all professional development for interns and guest speaker opportunities

Assist with team projects, including surveys, appreciation events, and company parties

Assist the Management team with various tasks

Complete one project benefiting the focus area as determined by Management

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCustomer serviceEffective communicationProblem solvingConflict managementInterpersonal skillsTeamwork

Required

18 years of age or older

Must be enrolled in an accredited college degree program in a related field

Must have basic computer skills with working knowledge of Microsoft Word, Excel, and PowerPoint

Valid driver's license and proof of personal liability insurance according to state law

Must successfully complete a pre-employment background check and drug screen

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring, and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have a professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be productive in a fast-paced, dynamic environment

Must maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills

Must show appreciation of others

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests