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Tech Electronics · 21 hours ago

Direct Channel Account Manager

Columbia, MO

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Tech Electronics is a technology services organization headquartered in St. Louis, Missouri, specializing in low voltage life safety and communication systems. The Direct Channel Account Manager is responsible for building and maintaining strong business relationships with electrical contractors and construction stakeholders while driving sales through assigned accounts.

Public Safety

Senior Management

Responsibilities

Responsible for creating and maintaining solid, long-term business relationships with electrical contractors and other construction stakeholders such as, General Contractors, Construction Managers, Architects, Engineers, Technology Consultants, Authorities Having Jurisdiction, etc. etc., on behalf of the company while continuously growing sales through assigned accounts and a •designated• territory

Maintains a thorough understanding of the Company's Customer Lifecycle Management Sales and Marketing strategy, the Company's Managed Systems Solution Partnership strategy, and provides leadership in ensuring consistent execution for their assigned team members

Routinely meets with assigned team to ensure all members are informed of expected deliverables on an ongoing basis

Regularly make sales calls to assigned accounts to expand upon existing relationships and identify future needs

Together with the Technology Directors, regularly leads education sessions to assigned accounts to assure that they are completely informed of all of Tech's products and services and respective benefits and values derived from those products and services

Utilize a conservative sales approach to sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer requested product is not available to become a Managed Systems Solutions Partner

Cultivate and maintain solid, long-term relationships with customers and suppliers

Assist and resolve customer requests and/or problems in a prompt and professional manner by utilizing the team

Ensures effective communications and peer relationships established amongst Tech Electronics Account team members and respective assigned account personnel. Report competitive conditions, observed customer financial weakness and customer feedback to management

Cooperate with suppliers to secure mutual business through joint sales calls

Attend & host sales, product, and other company meetings as needed

Identifies the buying centers and key influencers within the account; builds relationships with key account contacts to ensure they look to Tech as their preferred Technology Services Partner

Learns the account's buying behavior and needs, and then matches Tech's systems and services to those needs

Identifies the potential short and long-term buying cycles of the assigned account that might include any of our systems or services

Identifies budgets and decision makers within each buying center

Facilitates and assists in coordinating seminars and presentations on Tech's systems

Ensures that assigned account data and corresponding sales activity is current within company databases