Actian ยท 2 months ago
Senior IT Support Technician
Round Rock, Texas
Full-time
Onsite
Senior Level
5+ years expActian Corporation is seeking a skilled and customer-focused Senior IT Support Technician to join their IT team. This role is responsible for providing high-quality technology support, managing user accounts, and ensuring system reliability while delivering both in-person and remote assistance to employees across multiple locations.
AnalyticsBig DataData ManagementEnterprise SoftwareSaaS
Responsibilities
Deliver advanced technical support for hardware, software, network, and system-related issues
Diagnose and resolve complex technical problems for end-users both remotely and on-site
Manage and prioritize service tickets to ensure timely resolution
Collaborate with IT team members to resolve escalated issues
Facilitate onboarding for all new U.S.-based employees
Install, configure, and maintain computer systems, software, and peripherals
Perform routine maintenance and updates on workstations, servers, and network equipment
Create and maintain technical documentation, including user guides and knowledge base articles
Conduct training sessions for end-users on new technologies and IT best practices
Manage user accounts and access permissions in Active Directory and other systems
Coordinate with third-party vendors for specialized technical support
Conduct regular audits of IT equipment and software licenses to ensure compliance
Set up and manage audiovisual equipment for meetings and events
Administer Windows endpoints using Microsoft Intune and Autopilot for imaging, deployment, patching, and application packaging
Administer Mac endpoints using Jamf
Manage identity provider (IdP) and single sign-on (SSO) integrations via Okta
Receive, track, and issue hardware, software, and peripherals
Qualification
Required
5+ years of relevant IT support experience
Proficiency in Active Directory, Okta, and Google Workspace
Experience with Atlassian tools (Jira and Confluence)
Strong knowledge of Windows and macOS environments
Excellent customer service and communication skills, with the ability to explain technical concepts to users of all skill levels
Solid understanding of PC and laptop hardware and components
Basic knowledge of networking devices such as switches and routers
Ability to troubleshoot and resolve complex hardware and software issues
Strong organizational skills and ability to prioritize workload effectively
Familiarity with internet-based video conferencing tools (e.g., Zoom)
Ability to work independently and collaboratively within a team
Physical ability to lift up to 50 pounds
Company
Actian
Actian is a provider of hybrid data management, cloud integration, and analytics solutions.
501-1000 employees
H1B Sponsorship
Actian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-12Acquired
Leadership Team
Mike Hoskins
CTO
Recent News
2025-12-15
Best Data Management Software, Vendors and Data Science Platforms
2025-11-01
Company data provided by crunchbase