Customer Success Manager jobs in United States
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Nanonets · 2 months ago

Customer Success Manager

positionPalo Alto, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$110K/yr - $1,400K/yr
date3+ years exp

Nanonets is transforming the way businesses work through its AI platform that automates manual processes across various industries. The Customer Success Manager will guide customers from implementation to advanced use cases, ensuring their long-term success and maximizing the value of their investment in Nanonets.

Artificial Intelligence (AI)ComputerDeveloper APIsMachine LearningSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Engage with customers immediately after contract closure and technical integration is completed
Be the strategic partner for the customer on all things Nanonets and automation. You will be their first point of contact for process improvement or automation needs
Understand customer requirements and clearly communicate them to the technical team
Identify and highlight any deviations from customer requirements to both the customer and internal teams
Write Product Requirement Documents (PRDs) for internal teams to work on
Ensure essential hygiene requirements (data availability, final output format, etc.) are met for activation
Be the Single Point of Contact (SPOC) for all daily/weekly communications with the customers
Plan with internal stakeholders and communicate clear timelines via Gantt charts, Excel documents, or presentations
Maintain and prioritize the backlog and enhancement requests across multiple customers
Ensure comprehensive end-to-end testing of workflows and outputs before releasing to the customer

Qualification

Stakeholder managementConflict managementVerbal communicationWritten communicationProject management

Required

3+ years of stakeholder management experience (Sales, Consulting, Account Management)
Excellent verbal and written communication skills
Strong conflict management and resolution skills

Preferred

Ability to manage and nurture relationships with diverse stakeholders
Proven track record of leading and delivering successful projects
Exceptional verbal and written communication skills, with the ability to engage both technical and non-technical audiences
Ability to influence and empower teams and customers, even without direct authority

Company

Nanonets

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AI-Powered Document Processing and Workflow Automation
dateFounded in 2017
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://nanonets.com

H1B Sponsorship

Nanonets has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)

Funding

Current Stage
Growth Stage
Total Funding
$40.5M
Key Investors
AccelElevation Capital
2024-03-12Series B· $29M
2022-02-16Series A· $10M
2017-04-01Seed· $1.38M

Leadership Team

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Sarthak Jain
CEO
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Prathamesh Juvatkar
Founder
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Recent News

Business Standard India
AI-first startups challenge India's $300 billion IT services giants
2025-07-23
Company data provided by crunchbase