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Chubb · 2 months ago

Operations Supervisor, Northeast Region

555 Long Wharf Drive, New Haven, CT, 06511, US

Full-time

Hybrid

Mid, Senior Level

Chubb is a leading global insurance provider, and they are seeking an Operations Supervisor for their Northeast Region. The role involves overseeing a team of Underwriting Associates, ensuring adherence to processes, and collaborating with leadership to enhance customer service and workflow management.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Oversee UAA team to meet/exceed NA Operations performance metrics

Develop UAA Talent through oversight of training and development planning/execution/monitoring

Collaborate with CI UW counterparts to assure mutual priorities are achieved

Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process

Deliver regular, results driven feedback tied to performance goals/metrics

Maintain an open and collaborative engagement with staff that encourages diversity of thought

Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows

Assure timely completion of performance reviews, goal setting and compensation administration

Create and execute plans to retain high potential employees

Assure team adherence and compliance with established processes/workflows and roles

Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals

Review and communicate all process/workflow changes/enhancements and assure UAA adoption

Review workflows and escalate any process improvement suggestions to Regional Ops Manager

Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs

Assure UAA adoption of Corporate automation strategies

Oversee process to assure all service delivery goals are met

Act as point of contact for CI business partners regarding operational process, service and people management

Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables

Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed

Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)

Oversee reporting on premium bookings for assigned departments

Ensure timely transfer of eligible business to underwriting center to maximize branch resources

Partner with CSSC to resolve collection/billing issues

Oversee timely resolution of WC Bureau Crits to eliminate fines

Qualification

Chubb Systems knowledgeWorkflow/Process managementPerformance managementService delivery managementFinancial managementCoaching skillsProcess improvementTeam collaboration

Required