Apply on Employer Site

Western Union · 8 hours ago

Partner Engagement Manager

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Western Union is seeking a Partner Engagement Manager to join their Consumer-to-Business (C2B) team, a critical function within their bill payments business. This role involves leading strategic negotiations with partners, managing a diverse portfolio of partnerships, and driving critical partner engagements to unlock growth and build sustainable value.

Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments

Responsibilities

Serve as the main point of contact for all partner engagements, which will range from cold contacts to ongoing executive-level engagements

Proactively manage the agreements for partnership lifecycle including onboarding, renewals, expansions, and terminations

Negotiation planning and execution: research, opportunity sizing, scenario planning, key stakeholder identification, pitch preparation, pitching, negotiating, red-line management, signing, and execution follow-up

Advocate for partners in internal cross-functional stakeholder meetings to ensure priorities are met and issues are resolved efficiently

Analyze performance data to identify trends, opportunities, and areas for intervention

Lead the end-2-end partner engagement planning, prioritization, and execution of contract renewals, expansions, and terminations

Collaborate with Sales Enablement and Marketing to develop compelling pitch materials to support negotiations and drive successful engagement outcomes

Drive internal and partner-facing readiness to ensure successful launches of partnership additions or changes

Partner closely with the North America sales team to implement agent-related initiatives

Represent the C2B product in cross-functional forums including Legal, Operations, Customer Care, KYCC, Compliance, and Sales Enablement

Analyzing current and past partner performance to prioritize partnership engagements

Conduct research on industry competitors and market benchmarks

Evaluate potential and existing billers to identify business opportunities and performance gaps

Assess marketing and promotional efforts from both internal and external stakeholders

Identify and address operational or customer experience issues in partnership with internal teams

Qualification

Contract negotiationsPartner relationship managementCross-functional collaborationData analysisBusiness developmentExecutive presenceFinancial services experienceSales experienceCommunicationSelf-motivated