Staples · 2 months ago
Program Manager Selling & Engagement-Framingham, MA
Framingham, MA, United States
Full-time
Onsite
Senior Level
5+ years expStaples is a leading office supply retailer, and they are seeking a Program Manager of Selling and Engagement to activate their customer-first selling culture across all retail stores. This role involves executing key selling programs, driving associate engagement initiatives, and managing critical field communications to enhance customer experiences.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Support the rollout and execution of national selling programs and engagement initiatives across all stores
Partner with Field Leadership to reinforce selling behaviors and drive program adoption
Monitor program performance, providing feedback for improvement and scalability
Maintain and update the annual selling calendar, ensuring alignment with sales targets and seasonal priorities
Champion the Engagement Model, helping associates connect with customers to deliver a Total Solution
Identify and spotlight top-performing associates and stores to share best practices and success stories
Collaborate with Learning & Development to support training and embed selling behaviors into development programs
Coordinate internal messaging and communication cadence for store-level selling initiatives
Serve as a liaison between stores and corporate teams, ensuring field feedback informs program evolution
Assist in creating storyboards, presentations, and field-facing materials that support selling and engagement efforts
Track and report on key selling metrics (e.g., ESP Pen, PC Basket, Printer Basket, Chair Basket, Kiosk orders)
Analyze performance trends and identify opportunities to close gaps in selling effectiveness
Support ROI modeling and success metric tracking for all selling investments and initiatives
Qualification
Required
Bachelor's degree (B.A. or B.S.) required
5–8 years of experience in retail sales, customer engagement, or field operations
Proven ability to influence without authority and collaborate effectively across functions
Strong communication, analytical, and organizational skills are essential
Demonstrated passion for retail, customer experience, and associate development
Benefits
Generous amount of paid time off and bonus opportunities
401(k) plan with a company match, full benefits plan and options, and associate resource groups
Associate store discount
Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie’s Cafeteria, and more
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase