rePurpose Global · 2 months ago
Customer Success Manager - Beauty
New York
Full-time
Hybrid
Mid Level
$85K/yr - $95K/yrrePurpose is a leading Packaging Sustainability & Compliance platform that helps consumer companies manage their plastic footprint. The Customer Success Manager will be responsible for owning strategic accounts in the beauty sector, ensuring customer satisfaction and retention, and identifying opportunities for growth.
Environmental ConsultingPollution ControlRecyclingSustainabilityWaste Management
Responsibilities
Own a book of business focused on CPG brands in the baby, pet & home industries
Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
Create a structured cadence with accounts, conducting QBRs and making recommendations for further product utilization
Manage compliance customers through complex reporting cycles, working closely with Product, Delivery & Enablement teams to ensure clear communication and adherence to legislation
Identify expansion and up-sell opportunities, new use cases, and own renewal of customer contracts
Remain current with industry trends, the competitive landscape, and market conditions to proactively identify potential risks and opportunities for our clients
Coordinate technical resources needed for up-sell opportunities and support issues, and own client health reporting
Analyze customer data to identify and propose new ideas and processes to prevent issues and increase retention
Attend industry events and conferences to build relationships with existing clients
Qualification
Required
A background in customer/stakeholder management with experience managing multiple workstreams, leading relationships at all levels
Experience working in a fast-paced, high-growth environment with the ability to adapt and thrive in rapidly changing circumstances
A proven track record of quota achievement
Attention to detail, strong organizational skills, and a bias for action
Experience with CRM systems, Hubspot preferred
Preferred
Experience working within CPG and/or packaging/manufacturing organizations
Benefits
Impact-Driven Work: Help businesses reduce their environmental footprint and take action on the packaging waste crisis
Collaborative Culture: Work alongside passionate experts dedicated to driving sustainable change.
Growth Opportunities: As we expand our platform, you'll play a key role in shaping our product vision and strategy.
Company
rePurpose Global
rePurpose Global is a plastic action platform that aims to reduce waste, revive lives, and restore nature’s balance.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Third DerivativeSustainable Ocean Alliance
2020-12-01Non Equity Assistance
2019-10-16Pre Seed
Leadership Team
Svanika Balasubramanian
Chief Executive Officer & Founder
Aditya Siroya
Chief Impact Officer and Founder
Recent News
2025-10-30
Company data provided by crunchbase