Global Healthcare IT, Inc. · 2 months ago
Healthcare Desktop Support Specialist
Newport Beach, CA
Full-time
Onsite
Entry Level
$30/hr - $30/hr
1+ years expGlobal Healthcare IT is seeking a Healthcare Desktop Support Specialist to provide information solutions in hardware, software, and installation support on desktop PCs and other network computing devices. The role involves technical expertise in evaluating, installing, and maintaining hardware and software solutions to meet customer needs in a timely manner.
ConsultingElectronic Health Record (EHR)Health CareStaffing Agency
Responsibilities
The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices
Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis
Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Desktop services
Projects an image of professionalism in communication, appearance and conduct
Performs other duties as assigned
Configures new Personal Computers (PCs) with standard software and "Standard PC" guides
Utilizes imaging software to setup new PCs
Updates hardware and notifies appropriate personnel of PC inventory database changes
Utilizes available system tools
Reimages PC's that are redeployed in organization
Ensures that no data from prior users remain on system
Inventories all incoming equipment and verify accuracy against purchase orders
Reports any discrepancies to the supervisor
Builds complex desktop and laptop images
Manages appropriate disposal of ewaste materials according to policy
Provides customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook)
Refers customers to training available to facilitate problem resolution
Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers
Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers)
Works with PC vendor technical support to resolve hardware issues
Configures and provides loaner equipment for customers when resolution is not immediate
Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors
Performs Incident Management process as specified
Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies
Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment
Qualification
Required
High School Diploma / GED with minimum 2 years' experience
Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision
Manage daily work problem reports and schedule work requests in a manner that supports the business
One to three years previous work experience in technical support position
Provide direction and support to team members regarding complex technical problems
Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products)
Desktop support: 1 year (Required)
Ability to Commute: Newport Beach, CA 92663 (Required)
Preferred
Healthcare and Hospitals: 2 years (Preferred)
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Global Healthcare IT, Inc.
Global Healthcare IT, Inc. provides clients throughout the US and Canada with access to hard to find healthcare IS and IT staff.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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